Production time & price depends on the design selected. Please contact us for more information
The information below relates to all custom leotard orders, including our 'Buy A Design' service, effective from 29th December 2023.
Frequently Asked Questions
- Is this available to people outside the UK? - Yes! Anyone in the world can order our custom leotards
- How long do they take to arrive? - Production time is 6-12 weeks depending on the design (see 'Production & Delivery' below)
- How do we know what sizes to order? - view our Size Guide here
- Can we purchase just 2 leotards? - Yes! We have 3 of each design available, but you don't have to order all 3, just 1 or 2 is absolutely fine
- Are there any boys designs? - we will be adding more options soon, please get in touch if you can't find anything suitable
The Derivative Leotards Resale Agreement allows us to make more leotards available for sale, therefore keeping costs down and providing more options for our customers.
Production & Delivery
- All designs will be produced in line with the specifications shown at the time of ordering
- Skirts - all printed designs with skirts will have at least 2 layers (to avoid plain white fabric showing when upside down)
- Production time is 6-12 weeks depending on the design selected, to cater to varying levels of urgency
- Production begins from the date that the order, payment, sizes, and resale agreement have all been received. Without these details, we cannot start creating your leotards
- UK Delivery - shipping is via Royal Mail Special Delivery Guaranteed (next-day service)
- International Delivery - shipping is typically via DPD (we recommend allowing 2 weeks for delivery in case of customs/external delays)
Cancellation, Return & Refund Policy
- Once the order has been placed the customer agrees to purchase the leotards
- If payment is not received within 24 hours, the order will be cancelled automatically in our system, and the design made re-available to purchase
- If order details remain incomplete (i.e. sizes not specified, resale agreement not signed) after 24 hours, the order will be cancelled automatically in our system, and the design made re-available to purchase
- Sizes cannot be changed once the order has been placed
- Cancellation once production begins will be investigated and issued on a case-by-case basis. As items are made-to-measure it is unlikely a full refund can be provided in these circumstances. We will endeavour to offer the best solution in each case
- Returns cannot be accepted, as items are custom & made-to-measure your specific requirements
- Alterations/adjustments can be offered where possible (fees may apply)